Privacy Policy

Your privacy is important to us. It is FluffCo’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We will only retain personal information for as long as necessary for the fulfillment of those purposes.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. FluffCo may change this privacy policy from time to time at FluffCo’s sole discretion.

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Return Policy

If you have any issues with your order and would like to return or exchange an item, just email us at hello@fluff.co. Return shipping expenses are to be incurred by the customer. Returned items must be received in a condition fit for donation. If there are any stains or tags removed you will not receive a refund. Once an exchange is made, the order is final and no longer eligible for a refund. The original shipping charge will not be refunded. As a special courtesy for the holiday season, we will extend return optionality through January 1, 2026.